Every product we offer is backed by aone-year warranty, covering any manufacturing defects. Should you experience any issues within this period, simply reach out to our customer support team, and we’ll assist you with a repair or replacement.

We proudly ship worldwide, with over 100 countries served. You can view the full list here

Our products are shipped securely through premium couriers such as DHL, FedEx, and UPS, with full tracking until your order arrives at your doorstep.

Once your order is dispatched, you’ll receive an email with a tracking number and link. You can track your package directly on the courier's website (DHL, FedEx, UPS, etc.).

You’ll also receive a notification once your shipment is out for delivery. If you don’t see tracking details in your inbox, please check your spam folder.

As long as your laptop has a USB or HDMI port, our monitors will work seamlessly, depending on the model. Our monitors are compatible with most laptop brands, including Apple (MacBook, MacBook Air, MacBook Pro – M1, M1 Pro, M1 Max, M2, M2 Pro, M2 Max, M3, M3 Pro, M3 Max, M4, M4 Pro, M4 Max), Dell, HP, Lenovo, Asus, Acer, Microsoft, Samsung, Toshiba, and MSI, among others. Whether you're using a MacBook, Windows laptop, or other device, you’ll enjoy enhanced productivity and convenience.

To ensure optimal performance, some models may require a driver. If you’re using a professional laptop where IT restrictions may apply, we recommend choosing a model that doesn't require any drivers.

Please contact our customer support team directly, and we’ll be happy to help you confirm the best model for your setup. You can reach us anytime on WhatsApp: +852 5235 2870.

Additionally, some of our models are fully compatible with gaming consoles like PlayStation, Xbox, and Nintendo Switch, providing a seamless experience across multiple devices.

For purchases made directly through our website, we offer a 14-day return policy from the delivery date. Accessories that come with your portable monitor can be returned, but separately purchased accessories are not included in this policy. If you purchased from another retailer, please contact them for return instructions.

If you decide the product is not for you, we’ll provide a full refund within 14 days, provided the product is unsealed and returned with all items from the original order. Refunds will be processed to the original payment method.

Please note, our free return policy does not cover compatibility or driver issues if these were not verified prior to purchase.

For full details, please refer to our Return Policy.

We understand that choosing the right monitor can be a challenge, which is why our customer support team is here to help. Simply contact us, and we’ll guide you through the options—covering display size, drivers, connectivity, brightness, material, weight, and dimensions—so you can find the perfect match for your needs. You can reach us directly on WhatsApp: +852 5235 2870.

If your product needs repair under warranty, contact our after-sales support team at marketing@ilepow.com

Provide a detailed description of the issue, along with your order number and the email address used for purchase. We’ll guide you through the next steps.

Enjoy free shipping on orders over $100 during our current promotion.

Delivery typically takes 4-7 days, depending on the closest warehouse, your destination country, and whether your address is in a remote area.

We work with trusted carriers like DHL, FedEx, and UPS for a secure, tracked delivery experience.