Refund policy

🛡 12-Month Limited Warranty

All Lepow monitors include a 12-month limited warranty from the date of purchase, covering confirmed manufacturing and hardware defects.

For defects covered by this warranty, Lepow provides free repair service, including parts and labor. A replacement may be offered when appropriate.

Shipping for Warranty Service

Except where our 14-day quality-related return policy below or applicable consumer law requires otherwise, warranty shipping is handled as follows:

Shipping to Lepow: You are responsible for arranging and paying for shipping to our designated service address. Lepow does not provide prepaid return shipping labels or reimburse this shipping cost.
Shipping back to you: Lepow covers the shipping cost of sending the repaired or replacement product back to you.

Please contact our support team before sending your product. We will help confirm the issue and provide the service address and shipping instructions.

Products that arrive defective or damaged are handled under our 14-Day Return & Replacement Policy below.

🔄 14-Day Return & Replacement Policy

Quality-Related Issues Within 14 Days of Delivery

If your product arrives defective or damaged, please contact us within 14 days of delivery. Once the issue is confirmed, we will provide a replacement or another appropriate solution.
In some cases, a return may not be required, helping reduce unnecessary international shipping and processing time.
If a return is required under this policy, Lepow will provide return instructions and cover the approved shipping cost to return the defective product, as well as shipping any replacement to you.
After this 14-day period, eligible defects are handled under our 12-Month Limited Warranty, including its shipping terms, subject to applicable consumer law.

Change of Mind or Non-Quality Returns

Products may be returned within 14 days of delivery.
Returned products should be in like-new condition and include the original packaging, accessories, cables, and any included gifts.
For non-defective returns, return shipping costs and any related fees are the responsibility of the customer.
Any non-refundable original expedited shipping fees or optional service fees may be deducted where applicable.
Driver, software, setup, or compatibility issues do not automatically qualify as hardware defects. If your device is incompatible or the required driver cannot be installed, you may still request a return within the 14-day return period under our non-quality return policy.
Not sure if your device is compatible? Contact us before ordering and our team will help verify your laptop or computer model, operating system, available ports, driver requirements, and connection setup.
You can contact us via , lepowcs@ilepow.com, or support@ilepow.com.
If the product is confirmed to be incompatible with a device that Lepow explicitly lists as supported, please contact our support team so we can review the issue and provide an appropriate solution.

📦 How to Request a Return or Warranty Service

Contact us with your order number and a brief description of the issue.
You can reach us via , lepowcs@ilepow.com, or support@ilepow.com.
For defective or damaged products, photos or videos may be requested to help us confirm the issue quickly.
Our support team will normally respond within 1 business day.
Once your request is approved, we will provide the return or service address and detailed shipping instructions, including any required packaging information. We will also confirm which shipping costs are covered by Lepow and which are your responsibility under the applicable policy.
Please follow the provided instructions to ensure your return or warranty service can be processed correctly. Products sent without prior authorization may experience delays or may not be accepted, subject to applicable consumer law.

Your statutory rights: This policy does not limit your statutory consumer rights. Where applicable consumer law provides additional rights or requires Lepow to cover shipping costs, those requirements apply.