Every product we offer is backed by aone-year warranty, covering any manufacturing defects. Should you experience any issues within this period, simply reach out to our customer support team, and we’ll assist you with a repair or replacement.

We proudly ship worldwide, with over 100 countries served. You can view the full list here.

Our products are shipped securely through premium couriers such as DHL, FedEx, and UPS, with full tracking until your order arrives at your doorstep.

Once your order is dispatched, you’ll receive an email with a tracking number and link. You can track your package directly on the courier's website (DHL, FedEx, UPS, etc.).

You’ll also receive a notification once your shipment is out for delivery. If you don’t see tracking details in your inbox, please check your spam folder.

As long as your laptop has a USB-C port that supports video output (DisplayPort Alt Mode), or a USB-A/HDMI connection through an adapter, our monitors will work seamlessly depending on the model.

⚠️ Please note: This product does not include a built-in HDMI port. HDMI input is only available via a compatible converter or adapter.

Our monitors are compatible with most major laptop brands — including MacBook, Dell, HP, Lenovo, Asus, Acer, Microsoft, Samsung, Toshiba, and MSI. Whether you’re using a MacBook, Windows laptop, or another device, you’ll enjoy enhanced productivity and convenience.

For optimal performance, some models may require a driver. If you’re using a corporate or professional laptop with IT access restrictions, we recommend choosing a driver-free model for the best experience.

If you’re unsure which monitor best fits your setup, please contact our support team on WhatsApp: +852 5235 2870 — we’ll be happy to assist you.

Additionally, some models are compatible with gaming consoles such as PlayStation, Xbox, and Nintendo Switch, providing a seamless experience across multiple devices.

For purchases made directly through our website, we offer a 14-day return policy from the delivery date. Accessories that come with your portable monitor can be returned, but separately purchased accessories are not included in this policy. If you purchased from another retailer, please contact them for return instructions.

If you decide the product is not for you, we’ll provide a full refund within 14 days, provided the product is unsealed and returned with all items from the original order. Refunds will be processed to the original payment method.

Please note, our free return policy does not cover compatibility or driver issues if these were not verified prior to purchase.

For full details, please refer to our Return Policy.

👉 Chat with us on WhatsApp: +852 5235 2870

If your product needs repair under warranty, contact our after-sales support team at marketing@ilepow.com

Provide a detailed description of the issue, along with your order number and the email address used for purchase. We’ll guide you through the next steps.

Enjoy free shipping on orders over $100 during our current promotion.

Delivery typically takes 4-7 days, depending on the closest warehouse, your destination country, and whether your address is in a remote area.

We work with trusted carriers like DHL, FedEx, and UPS for a secure, tracked delivery experience.