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All Lepow monitors include a 12-month limited warranty from the date of purchase, covering confirmed manufacturing and hardware defects.

If a product defect is confirmed, Lepow will provide an appropriate warranty solution, including replacement when applicable.

If a return is required for a confirmed product defect, Lepow will cover the approved return and replacement shipping costs.

Quality-Related Issues

If your product arrives defective or damaged, please contact us and we will provide a replacement or other appropriate solution.
In some cases, a return may not be required, helping reduce unnecessary international shipping and processing time.
If a return is required for a confirmed defect, Lepow will provide return instructions and cover the approved return shipping cost.

Change of Mind or Non-Quality Returns

Products may be returned within 30 days of purchase.
Returned products should be in like-new condition and include the original packaging, accessories, cables, and any included gifts.
For non-defective returns, return shipping costs and any related fees are the responsibility of the customer.
Any non-refundable original expedited shipping fees or optional service fees may be deducted where applicable.
Driver, software, setup, or compatibility issues do not automatically qualify as hardware defects. If your device is incompatible or the required driver cannot be installed, you may still request a return within the 30-day return period under our non-quality return policy.
Not sure if your device is compatible? Contact us before ordering and our team will help verify your laptop or computer model, operating system, available ports, driver requirements, and connection setup. You can contact us via WhatsApp: +852 5791 7132, lepowcs@ilepow.com, or support@ilepow.com.
If the product is confirmed to be incompatible with a device that Lepow explicitly lists as supported, please contact our support team so we can review the issue and provide an appropriate solution.

Contact us with your order number and a brief description of the issue. You can reach us via WhatsApp: +852 5791 7132, lepowcs@ilepow.com, or support@ilepow.com.
For defective or damaged products, photos or videos may be requested to help us confirm the issue quickly.
Our support team will normally respond within 1 business day.
Once your request is approved, we will provide the return address and detailed return instructions, including any required packaging information.
Please follow the provided return instructions to ensure your return can be processed correctly. Returns sent without prior authorization may experience delays or may not be accepted.